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Call Center
Local Area Networks (LAN)
Wide Area Networks (WAN)
Testimony
Customer Portal
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Testimonies-Serving Businesses for
More Than Twenty Six Years-
We would be pleased to provide names and contacts upon your request.
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Avaya, Cisco, and Adtran Voice /Data Integration
A High Tech
Application Service Provider (ASP)-Connecting 85 Servers
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Scope: This Converge
installation included: all planning for the site; building the data
center with $8,000.00 racking and UPS: all
CAT 5 and CAT
3, and Telco feeders wiring; layout and designing capacity and ordering the
T-3 and T-1 PRI resources;
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Cisco Layer 2 switches; Cisco highest end PIX firewall; building VPN/DMZ/VLAN
architecture; Cisco Aero Net wireless
network for
notebooks and video cameras; Avaya IP Office telephone system
with 64 party Conference Center
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and Internet video, Avaya Automated Call Center (ACD) Compact Contact
Center; real time transfer of data from the
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old data center to the new center; and the video network. Novacom
staff did everything. We had the new site and
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T services operable in a parallel mode with no loss of service a week
in advance of our due date. Cost savings more
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than $70,000.00 per year will be derived by employing two Novacom carrier
partners.
- Avaya, Voice /Data
Seamless Migration to Voice Over Internet Protocol (VoIP)
An international firm connects its New Jersey office over the World Wide Web
to another continent.
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Scope: This
cargo logistics firm installed two IO Office systems; one in Princeton and
the other in Sao Paola, Brazil. Voice and data are transmitted over the
network.
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Customer for six years migrating from Avaya Partner to Avaya IP Office.
- NEC PBX and Small
Business Computer Networking
Small Retail
Business
- Scope: Installation
of an NEC PBX telephone system, implement: local and long distance
calling services, voice mail,
computer networking ( LAN),
Internet (Internet),
and paging with overhead music in the showroom.
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Customer Comments: "Totally satisfied and on time...". Customer since
February, 2005.
Servicing Avaya and NEC Telephone
Systems
- A State Bank
- Scope: Install
telephone system network system to service up to 1,000 telephones among fifty
branch banks.
Connect 32
remote locations in a teleconference program. Providing service for more
than ten years.
Avaya and Local and Wide Area
Frame Relay Networking
A Regional
Supermarket Chain
Scope: Build a Frame Relay network from wiring to full implementation to
meet a firm deadline LAN/WAN
conversion covering fifteen locations.
Network has been maintained by Novacom since 1999. Installation of all
PBX
telephone systems and providing
service for more than twelve years.
Avaya IP PBX and Return on Investment
A Manufacturing Firm
Scope: Implement an Internet Protocol (IP) telephone network with 35
telephones and workstations complete with
enhanced
computer integration (CTI) features. Providing service for more than six years.
Avaya IP PBX, Local Area Network, Access Control, Paging
A Church Community
Project
Scope: Install an Avaya IP telephone system with 45 telephones. The
telephone system controls entry access from three entrances
employing
solid state access control locking systems with up to 10,000 entry codes. A three floor paging
system and
a 55 node Local Area Network (LAN) was
installed. The premises provides 70,000 square feet for the church
community
activities. Customer since April, 2005.
Small Business Voice and Data Services, and Burglar Detection
An International Import Firm
Scope: Install a telephone system, LAN, Internet access, and burglar
detection system. Customer since April, 2005.
Structured Cabling
A Four Story Multi
Tenant Office Building
Scope: Install thirty direct demarcation terminal blocks (RJ-21 X) for
thirty tenants. Blocks include: POTS lines, DSL and T-1.
Customer reports that service calls averaged from six failures per month
over the past three years. Once rewiring was
completed by Novacom, this customer experienced no such failures
over the past seven months (dated October, 2005).
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