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Telephone Accounting and Cost Control
For most businesses, payroll
is the largest expense. For many managers, telephone costs are very significant. On
average, over 22%
of telephone calls made during business hours are not business
related resulting in: lost productivity, lost revenue, and higher
telephone
costs.
Novacom sells and installs Trisys,
Inc. products. Trisys is the leading provider of Telephone Call Accounting
(Station Message Detail Reporting- SMDR) software for business. With call accounting you
know where your costs are being incurred.
SMDR data lets you analyze all
of your telephone activity and use that analysis to:
- Increase productivity;
-
Identify fraudulent use; and
- Better manage personnel .
- Allocate cost To Various Cost Centers
; - Generate additional revenue;
and
- Charge Telephone Time to Clients.
To view Tapit Web Reports demo, please click here.
Features of TAPIT EX-
- TAPIT EX supports additional fields: IP addresses, multiple extension fields, multiple trunk fields, on-hold duration, ring duration, Caller Identification (DNIS) field and more.
- Special reports (i.e. abandoned calls, on-hold time and ring time reports).
- Transferred Call and Station to Station reporting.
- Caller Identification (DNIS) reporting.
- Voice over IP reporting.
- Web Reports (included with TAPIT EX Multi-User version) - enables users to view reports on the Internet.
- Trunk Analysis Reports (part of TAPIT Web Reports) consist of: All Trunks Busy, Daily Trunk Status, Peak Hour Activity by Trunk, Trunk Group Summary by Hour/Date, Trunk Summary by Hour/Date, Trunk Detail Activity by Date/Hour.
- TAPIT EX and TAPIT Remote Manager can process text files multiple times a day.
- When working with Remote Manager user can create consolidated reports on 30 most active extensions, account codes or telephone numbers.
- Incoming calls pricing option.
- TAPIT Pricing has the ability to price DNIS, IP Address and Trunk records.
- The Systems Parameters screen is expanded to make the application tune up easier.
- Dialing Patterns accommodates DNIS numbers, Authorization Codes and Matter Codes.
- TAPIT CDR Loader
– provides TAPIT EX with the ability to integrate with Avaya IP
Office and other Novacom platforms.
Reports generated are based upon each individual call detail. This includes: telephone users extension number, time call started/ended, and the number called. Thereafter, the system creates an array of reports to precisely define how your valuable telecommunication dollars and manpower are be expended. The potential for cost and productivity savings are significant for your business.
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- Charge Telephone Time to Clients.